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Delivery Information

Our Standard delivery charges are as follows:

  • UK Next Day Delivery - £5
  • EU Delivery for £15
  • North America Delivery for £15

The specific cost is shown on the checkout page prior to confirming your order. Please note that these charges only include delivery; therefore, customers will be responsible for any import duties and local taxes.

Please note that personalised, bespoke and made-to-order products can take up to 3 months to make. By purchasing such an item you agree to the delivery date provided in the Confirmation Email. If there are any changes to the delivery date, time or method, you will be notified of the revision by email.

Please contact us if you wish to place an order which contains more than nine items as this is not considered a standard delivery.

Delivery Times:

Unless you’re having a product specially made, we aim to dispatch all orders received before 2pm Monday to Saturday on the day of the order.  As this is not always possible, please allow up to 3 working days for dispatch.

Sometimes, unavoidable issues can delay delivery of a parcel (e.g. bad weather or other things beyond our control). If this happens we will contact you and, where possible, will agree a revised delivery date with you. Once your order has been dispatched, we will be in touch again to let you know when to expect delivery.

All deliveries require a signature. If you or someone on your behalf is unable to sign for the delivery the carrier will leave a calling card with further instructions on redelivery or collection. As a matter or security, calling cards can only be left where there is access to secure post boxes. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and refund the order, less the original delivery charge.

UK Delivery: 

In the United Kingdom we use Royal Mail Special Delivery for all shipments.  You will receive a tracking number once your order is dispatched.

International Delivery:

Currently Tsai by Tsai only ship to the EU, USA and Canada.  Shipping to these jurisdictions is done using Royal Mail International Tracked and Signed.  You will receive a tracking number once your order is dispatched.

If you take advantage of a promotional code, the reduction is usually applied only to the price of the product and not the delivery cost.

Please ensure that you supply us with the correct address and postcode for your nominated delivery address. We cannot be held responsible for lost items due to incorrect/incomplete delivery addresses being supplied. Please check your Confirmation Email and contact us immediately if you notice any errors or missing information. Once the product has been dispatched we will be unable to make any changes to the destination address.

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