Tsai by tsai natural gemstone jewellery | free shipping in the u.k.

FAQ

If you have any questions about anything at all we'd love you to get in touch with us at hello@tsaixtsai.com".  Below are some FAQ to help you in the meantime!

Q: How long will it take to receive my parcel?

A: We aim to despatch all orders within 1 working day, but sometimes this can take up to 3 working days.  Please see our Delivery Information for more detailed information.

Q: What payment methods do you accept?

A: You can pay with all major card providers (Mastercard, Visa, Maestro, JCB, AMEX), PayPal, GPay and ClearPay.

Q: Do you accept returns?

A: We accept returns of items in perfect sellable condition in certain circumstances.  Please see our Returns Policy for more details.

Q: Can items be sent as a gift?

A: Absolutely! All our pieces come gift wrapped as standard.  If you would like them to be shipped directly to the recipient just enter their details at checkout.  If you have any special requests drop us a line at hello@tsai.tsai.com and we'll do our best to help!

Close (esc)

Popup

Sign up NOW and be the first to know of new products and exclusive special offers.

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Shopping Cart

Your cart is currently empty.
Shop now